KYC & AML Policy

At Loyal Tallyholdry level, our KYC procedure involves gathering and validating essential personal information about you: your complete legal name, birth date, country where you reside, how to contact you, and your chosen funding source. We then cross-reference the information you entered during registration against the documentation you submit.

What we do not do

We will never request your internet banking credentials, complete card security code, or administrative access to your computer or phone. Our staff members are instructed never to ask for these items. If you receive a request for such information, it did not originate from us and should be reported via the abuse reporting system.

• Give accurate, current and complete information, and keep it up to date.
• Use only your own funds and your own payment instruments - never someone else's.
• Keep one account only, and keep your credentials private.
• Respond to document requests within the timeframe stated in the request.
• Update us without delay if your residence country, registered name, or payment instrument changes.
• Notify us without delay of any suspected unauthorized entry into your account.

Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.

AML systems go beyond a simple initial identity verification. They encompass categorization of accounts by risk profile, screening for individuals on sanctions lists and those with significant political connections, monitoring for atypical transaction behavior, documentation protocols, procedures for flagging questionable transactions internally, and mandatory disclosure to appropriate government bodies where legislation mandates it.

When AML requirements and customer directives are in conflict, AML requirements prevail. This may result in a postponed transfer, solicitation for further proof, or temporary suspension of account privileges pending resolution.

If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.

What is monitored

Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.

What can happen as a result

• A solicitation for current documentation or clarification regarding the origin of your money.
• A temporary hold on a specific transaction while it is reviewed.
• Adjustment of the limits published in your account.
• Restriction or closure of the account where the law requires it.

Records

Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.

1. Identity document

A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.

2. Proof of address

A current document, typically produced within the preceding several months, that displays your name and the address where you live as registered on your account. Common qualifying documents include utility bills, financial institution statements, municipal or government tax documents, or formal correspondence from a government body. Mailbox addresses and addresses registered to other individuals do not qualify.

3. Proof of payment method

Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.

Formats and file size

Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.

Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.

• Clear, complete, unedited uploads are reviewed fastest.
• Requests submitted outside business hours are queued for the next working day.
• Enhanced review, where required, adds time and is communicated to you.

1. 01

   Register

   Open your account using your actual legal name, actual birth date, actual country of residence, actual email, and actual phone number. Inconsistencies between your account details and your submitted documents represent the primary reason for verification delays.

2. 02

   Confirm contact details

   Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.

3. 03

   Upload your identity document

   Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.

4. 04

   Upload proof of address

   Upload a recent qualifying document in your name at the address on file.

5. 05

   Confirm the payment method

   Submit documentation confirming the payment method you will use for deposits and for receiving fund transfers.

6. 06

   Screening and review

   Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.

7. 07

   Confirmation

   You will get an alert whenever your account verification status is updated. Your current verification status can be reviewed anytime in the verification section of your account.

1. 01

   Legal obligation

   Institutions that hold or facilitate movement of customer money are typically mandated by regulation to establish the identity of their clients before commencing services. This obligation is mandatory and applies uniformly to all accounts.

2. 02

   Protecting your money

   Account verification establishes a connection between the account and a specific individual. This significantly strengthens security against unauthorized account access and guarantees that funds sent out can only go to payment methods verified as yours.

3. 03

   Keeping the platform clean

   Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.

4. 04

   Faster payouts later

   An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.

Licenses & regulatory information